Welcome to Skynetix! Your First Guide
Congratulations on your new beginning. In this guide, you’ll find step-by-step instructions on how to access your services, how to contact the support team, and how to set up your emails and tools.
How did you complete your purchase?;
Your starting point depends on how your order was placed:
- Purchase through our online store: If you purchased your service automatically from the shop.skynetix.eu, then you can manage your invoices, subscriptions, and active packages through the ClientExec. Use the login credentials you set up when you registered to log in there.
- Manual / Custom Purchase: If the purchase was made after contacting our sales team (e.g., through a quote or a deposit), you don't need to do anything in ClientExec. Go directly to Step 2.
Email Verification & Support Login (Nextcloud Talk)
Immediately after your service is activated, you will receive a an automated email containing your personal credentials. Be sure to check your Spam folder just in case.
In this email, you will find the links to our official communication channel at support.skynetix.eu, which operates through the platform Nextcloud Talk.
Once you log in to support.skynetix.eu, you'll find a private chat room with our team. There, you can:
- Please write down your instructions and preferences.
- Please send all the necessary information directly material (text, product photos, logos, company information).
- Feel free to request changes, additions, or clarifications at any stage.
To chat with us directly from wherever you are, download the app Nextcloud Talk on your smartphone. It's available for free on iPhone (App Store) and Android (Google Play Store). When connecting for the first time, set the Server URL to https://support.skynetix.eu and enter the credentials from your email.
Setting Up Your Company Email
If your package includes the corporate email service, detailed instructions on how to access it and configure the server settings (Incoming/Outgoing Mail Servers) can be found in your welcome email. Here’s how to set it up depending on your device:
Open the app, select “Add Account” – “Manual Setup (Advanced/Manual Setup)” – IMAP. Enter your email address, password, and server names (e.g., mail.yourdomain.gr) using the secure SSL/TLS ports we have sent you.
In Thunderbird, select New – Existing Mail Account. Enter your information and click “Manual Config.” Make sure the authentication method is set to “Normal Password” and that the connection is encrypted (SSL/TLS).
Go to Settings – Mail/Accounts – Add Account – Other. Select IMAP and enter the incoming and outgoing mail server addresses. Note: For the outgoing server (SMTP), “Login/Authentication” is required; do not leave it as optional.
Logging In and Managing Your WordPress / WooCommerce Site
As soon as your website or e-shop is ready (or in the testing phase), you will receive the Administrator login credentials. To access the admin panel, add the /wp-admin at the end of your domain (e.g.,. https://yourdomain.gr/wp-admin).
What you can do in the admin panel:
- Changes & Content: Edit text, post new blog articles, or update contact information.
- E-shop Management (WooCommerce): Navigate to the tab WooCommerce – Orders to view your customers' purchases in real time, change the shipping status, or issue promotional coupons.
- Products: In the section Products You can add product codes, change prices, photos, and stock levels.
If your domain is protected or is registered through your own account Cloudflare, you have complete control over DNS, caching, and security. However, Special care is required: Incorrect DNS record settings can cause your website to go down or block your email service. Additionally, aggressive cache settings may prevent your customers from seeing product updates or cause malfunctions in the shopping cart (WooCommerce Cart). Before making any changes, please consult with us via support chat.
You're in good hands! Your new digital era begins here.
Now that you’ve taken the first step, you already know that you have the market’s leading technology and most responsive support right at your fingertips. Don’t hesitate at all: join our support chat and send us any materials, ideas, rough drafts, or questions you have—no matter how rough they may be. Our team is here to take care of everything, organize it, and transform your vision into a completely successful project.
